Returns Policy

I hope you love your purchases as much as I do! But if you are not fully satisfied with your goods I offer the following refund or exchange policy from the date of the transaction.

Please email me on roseandbrimstone@gmail.com to let me know. Please enclose your name and order number and state whether you require an exchange or refund. Then simply return the item or items to me in their original condition, with sales tags attached within 28 days of receipt.

I will issue a full refund upon receipt of your returned item within 5 working days, or I can also exchange the item for a different size / colour if preferred.  If you want an exchange please state this in your email to me to discuss options available.  

Please note:

You have 28 days from receipt of the item to return it to me.

The item is your responsibility until it reaches me. For your own protection, I recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to me is your responsibility. I will process your return within 48 hours of receiving your parcel and refund within 5 working days.

Before you send back your return please ensure the following:

Please note that in the interests of hygiene, items must not be soiled damaged or smell.
In all cases, the items returned must be in their original condition, which includes any packaging, all tags must be attached. All goods will be inspected on return. If the goods are not in the original condition with tags they will be returned to you and no refund will be given. The goods are your responsibility until they reach me. Please ensure you package your return to prevent any damage to the items or boxes.

Please send all returned goods to:
Rose & Brimstone
Unit 9, The Precinct
27 South Street
Newtownards
BT23 4JT
United Kingdom

If you have any questions about this returns policy please contact me on: roseandbrimstone@gmail.com